Frequently Asked Questions
DO YOU HAVE A PARTICULAR SELECTION PROCESS FOR YOUR EMPLOYEES?
All of our Home Carer applicants must meet the minimum qualification required by the H.S.E. – which includes two modules in QQI level 5, Care Skills and Care of an Older Person. They must then successfully complete an interview, a verbal & written reference check and Garda Central Vetting. International Security Clearance is also required for all staff prior to commencement of employment.
ARE YOUR CARERS QUALIFIED AND IF SO WHAT IS THE MINIMUM REQUIREMENTS?
All applicants participate in in-house training programmes. These cover the most practical topics and care needs, as well as the training required for the care of an older person. Also, as part of our COVID 19 protocol we provide mandatory in-house infection control training and proper hand hygiene.
HOW IS THE CARER MATCHED TO THE CLIENT?
Our Care Managers will visit with you in your home and discuss the selection process. We take care to tailor your specified preferences to ensure a suitable carer is identified.
WHAT MAKES CARE AT HOME SERVICES HOME CARE DIFFERENT FROM OTHER COMPANIES?
We are a local Home Care Company based in Co Kildare but service Kildare, West Wicklow, Laois and Offaly. We are ideally located to provide a rapid respond service. Care at Home Services Home Care team operate 24hrs a day, 7 days a week, 365 days a year. A local service, for local people, by local people.
WHO PAYS THE HOME CARER ME OR YOU?
We Manage all the relevant invoicing requirements and issue invoices at intervals that best suit you: Either Fortnightly or Monthly.
IS THERE STATE FUNDING AVAILABLE TO HELP WITH COSTS?
Yes, there is a scheme known as the Home care package. Home care support packages are largely offered to older people who are already using existing core community services and those requiring medium to high caring supports in order to continue to live at home independently.
Each support package is tailored to each individual care needs, and is dependent on the individuals medical condition and level of care required. It is important to note that home care packages are designed to enhance rather than replace home support services already in the community. A care needs assessment is required and in the majority of cases is carried out by your local public health nurse. They will assess your care needs and will determine with you and/or with your family how your needs would be most appropriately met.
For further information and an application form you will need to talk to your local Health Centre or Social worker. To find out more about this grant contact the HSE.
I HAVE HEARD THERE IS TAX RELIEF AVAILABLE ON HOME CARE FEES, HOW CAN I AVAIL OF THIS?
Yes, tax relief between 20%-41% may be available to you or your family to find out more please follow the link to Revenue.
WHAT HAPPENS IF MY HOME CARER IS SICK OR ON HOLIDAY?
Care at Home Services have contingency plans for absenteeism/holidays to ensure continuity to our clients. Care at Home Services place Home Care Support Workers in geographic ‘care cells’. These ‘care cells’ contain a group of Home Care Support Workers based in a set geographic location. This means that in the event of absenteeism we can rapidly organise a replacement support worker within an hour, so as not to compromise the continuity of care for the client, and in emergencies our staff can be relieved.
All of our Home Carer applicants must meet the minimum qualification required by the H.S.E. – which includes two modules in QQI level 5, Care Skills and Care of an Older Person. They must then successfully complete an interview, a verbal & written reference check and Garda Central Vetting. International Security Clearance is also required for all staff prior to commencement of employment.
ARE YOUR CARERS QUALIFIED AND IF SO WHAT IS THE MINIMUM REQUIREMENTS?
All applicants participate in in-house training programmes. These cover the most practical topics and care needs, as well as the training required for the care of an older person. Also, as part of our COVID 19 protocol we provide mandatory in-house infection control training and proper hand hygiene.
HOW IS THE CARER MATCHED TO THE CLIENT?
Our Care Managers will visit with you in your home and discuss the selection process. We take care to tailor your specified preferences to ensure a suitable carer is identified.
WHAT MAKES CARE AT HOME SERVICES HOME CARE DIFFERENT FROM OTHER COMPANIES?
We are a local Home Care Company based in Co Kildare but service Kildare, West Wicklow, Laois and Offaly. We are ideally located to provide a rapid respond service. Care at Home Services Home Care team operate 24hrs a day, 7 days a week, 365 days a year. A local service, for local people, by local people.
WHO PAYS THE HOME CARER ME OR YOU?
We Manage all the relevant invoicing requirements and issue invoices at intervals that best suit you: Either Fortnightly or Monthly.
IS THERE STATE FUNDING AVAILABLE TO HELP WITH COSTS?
Yes, there is a scheme known as the Home care package. Home care support packages are largely offered to older people who are already using existing core community services and those requiring medium to high caring supports in order to continue to live at home independently.
Each support package is tailored to each individual care needs, and is dependent on the individuals medical condition and level of care required. It is important to note that home care packages are designed to enhance rather than replace home support services already in the community. A care needs assessment is required and in the majority of cases is carried out by your local public health nurse. They will assess your care needs and will determine with you and/or with your family how your needs would be most appropriately met.
For further information and an application form you will need to talk to your local Health Centre or Social worker. To find out more about this grant contact the HSE.
I HAVE HEARD THERE IS TAX RELIEF AVAILABLE ON HOME CARE FEES, HOW CAN I AVAIL OF THIS?
Yes, tax relief between 20%-41% may be available to you or your family to find out more please follow the link to Revenue.
WHAT HAPPENS IF MY HOME CARER IS SICK OR ON HOLIDAY?
Care at Home Services have contingency plans for absenteeism/holidays to ensure continuity to our clients. Care at Home Services place Home Care Support Workers in geographic ‘care cells’. These ‘care cells’ contain a group of Home Care Support Workers based in a set geographic location. This means that in the event of absenteeism we can rapidly organise a replacement support worker within an hour, so as not to compromise the continuity of care for the client, and in emergencies our staff can be relieved.
